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Privacy Policy

Last Updated: 23/04/2025

At The Satin Scent, we’re committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website https://thesatinscent.co.uk, place an order, or contact us.

1. What Information We Collect

We collect personal data to process orders and improve your experience. This includes:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by Stripe/PayPal – we do not store card info)

  • Order history and communication logs

  • IP address and browsing behaviour via cookies

2. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Send order updates and customer support

  • Respond to your messages

  • Offer personalised product recommendations

  • Improve our website and services

  • Comply with legal obligations

We do not sell your data to anyone.

3. Who We Share It With

We only share your data when necessary:

  • Payment processors like Stripe or PayPal

  • Delivery partners (e.g., An Post, Royal Mail, DPD)

  • Website and analytics partners who help us improve your experience

All partners comply with GDPR and only use your data for agreed purposes.

4. Cookies

Our website uses cookies to:

  • Remember your basket and preferences

  • Analyse website traffic

  • Show relevant products and promotions

You can control or disable cookies through your browser settings.

5. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Ask us to delete your data (in some cases)

  • Object to data processing or request restrictions

  • Move your data to another service (data portability)

To make a request, email us at: info@thesatinscent.co.uk

6. How We Protect Your Data

We use secure servers, SSL encryption, and industry-standard measures to keep your data safe. Only authorised staff have access to your information.

7. How Long We Keep Your Data

We only keep your data for as long as it’s needed – usually for order fulfilment, legal compliance, and customer service purposes. After that, it’s securely deleted.

8. Contact Us

If you have any questions about this privacy policy or your data, please contact:

The Satin Scent
Email: info@thesatinscent.co.uk
Website: https://thesatinscent.co.uk